Contact Us

We’re here to help with your questions, orders, Toniebox setup and product support. Please review our FAQs first for quick answers, or reach out using the contact options below.

Customer Support

Email: [email protected]

Our support team works Monday through Friday, 9AM – 5PM PST. We aim to reply within 2 business days.

Order status & shipping questions
Toniebox setup & device troubleshooting
Returns, exchanges and warranty claims
Creative Tonie audio upload issues

Mailing Address

Boxine US, Inc.
3000 El Camino Real, Building 4, Suite 200
Palo Alto, CA 90502-1031
United States

This address is for postal mail only. Please do not return products to this address without prior approval from support.

Privacy Inquiries

For privacy-related requests, data access or deletion requests: [email protected]

Frequently Asked Questions

Many common questions are answered instantly in our Help Center. Visit our FAQ page to find guides for Toniebox pairing, charging, Tonie figures and account management.

View FAQs →

Media & Partnerships